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  • Can I pay in instalments?
    Yes - You can pay a deposit or instalments of your choice via bank transfer (details are at the bottom of the quote or invoice). If you'd prefer to pay in full, please click 'Pay Online' to process the transaction via Stripe (fees apply).
  • When is full payment due?
    Full payment is required at least 1 week prior to your event date.
  • Do you require a deposit?
    Yes - A $50 non-refundable deposit will lock in your event date and items with us. Until payment is received, sadly we cannot place a hold or guarantee your date and items will be available.
  • How do I pay my deposit or invoice?
    Please click the link we have emailed you via Xero. Please see our bank details at the bottom of the quote or invoice for a direct bank transfer, or pay your invoice in full via the 'Pay Now' button (additional fees apply).
  • How do I enquire, get a quote or make a booking?
    Please visit our 'Contact Us' page and select the appropriate form for your event type. If you have any questions, please email us at
  • What time will you setup?
    Our team will arrive early, and have everything setup prior to the event start time you have provided to us. We will send you an ETA for both bump-in and bump-out, the week of your event date so you know when to expect us. If you have a specific timeframe or request, please let us know e.g. Table must be setup for catering, venue access times etc.
  • What is the difference between your Signature Packages and DIY/Dry-Hire?
    Signature Packages: * Are what we have refined over the years and that our Team are trained to perfection in! * Packages include, Picnics, Dining/Reception, Ceremony, Photoareas/Balloons * Our Signature Packages also include our Team's time to setup and pack down your event DIY/Dry-Hire: * Is perfect when you are just needing that last aspect to finish off your event or perhaps you already have the styling and just requiring the chairs & tables to go with it * Is available for collection from our Warehouse or we are also able to delivery (delivery charge applies) * When we are delivering please note that our delivery drivers aren't able to setup/style, they will advise of any instructions required for specific items if needed
  • Who can I contact on the day?
    Our emails and office phone are not monitored over the weekend, so please contact Tori on 0434 088 545 for any urgent communication.
  • What areas do you service?
    We service the beautiful Newcastle, Lake Macquarie, Port Stephens & Hunter Valley regions. If you're unsure whether we service your area, please get in touch.
  • How long is the hire period?
    DRY/DIY HIRE: Maximum of 5 days including collection and drop off e.g. Thur - Mon. ALL PACKAGES: We are flexible! Please let us know your event start and finish times and we will drop off and collect around your event times.
  • What are the conditions for transportation?
    All items must be securely transported in a closed vehicle (i.e., truck or van) with all necessary blankets, straps and ties supplied by the customer. Utes and/or trailers will not be accepted for some items.
  • Where is pick up and drop off?
    Pick up and drop off is available from our warehouse located in Wallsend NSW. We will send specific instructions in a confirmation email prior to collection.
  • When can I pick up and drop off?
    We are flexible! You can pick up and drop off any day and time that suits you. We ask you to let us know a day and approximate time so we can have your items ready for collection.
  • Can you assist with loading and unloading?
    It is the responsibility of the customer to organise appropriate labour to load and unload the items. In the event Newy Event Collective resources are required to load, additional fees may apply.
  • What are the upgrade options?
    Book the ultimate experience by upgrading your picnic or dining setup with umbrella's, alternative chairs, additional cane seating, ice buckets, catering and more! *Additional fees apply.
  • Do I need to book with council?
    To secure your preferred spot in a public space, we recommend you book with the local council. We can provide our public liability details upon request.
  • What is included in a picnic or dining setup?
    Our picnic setup includes rugs, cushions, tables, low picnic legs, raised boards (optional), styling (chiffon, LED candles, florals in vases), a place setting for each guest (placemat, main and side plate, cutlery, napkin, water and wine glass) as well as a feature Peacock or Lotus chair at the head of the table (optional). If you prefer a seated dining option, we swap to tables with high legs and white Americana chairs, instead of rugs and cushions. Everything else remains the same!
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