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I want a quote/ How do I book?
Head over to our "CONTACT US" page and click the "Enquire here" button and we will get you a quote asap. The more information you can give us is ahhhmaazinggg! 

How long is the booking time for? 
We are super flexible. We ask you please let us know a finish time to help with logistics. 

Am I required to pay a deposit?
Yes, all quotes are valid for 2 weeks, once the quote has been accepted, all events are required to make a $50 non refundable deposit.  Final payment is due 1 week prior to your event. 

On the day
We are on the go on event days and do not watch the emails. Texting or calling is the best way to contact us (Tori: 0434 088 545)

What is your COVID policy?
If we go into an unavoidable statewide lockdown and you need to cancel your event, we are happy to refund in full if you cannot postpone. If you need to cancel because of any other reasons, we will happily refund all but the 10% deposit which can be used as a credit. 

Dry Hire
Pickup is available from our warehouse based on the agreed date at the time of booking.  It is the responsibility of the Customer to organise appropriate labour to load, in the event Company resources are required to load, additional fees may apply.  Please note all Equipment must be transported in a closed vehicle (i.e., truck or van) with all necessary blankets, straps and ties. Utes and/or trailers will not be accepted

Picnic Locations
If you are booking a council location, it is up to the client to book the location. We can provide the client our public liability info to pass on to council if needed. If your location is more than 50m from a parking spot (including appartments) an additional delivery fee may apply. If your picnic is at a home, we please ask for the space to be clear for us to setup.

Cancellation Policy
The Customer must pay a non-refundable 10% deposit immediately upon confirmation to authorise Newy Event Collective to proceed with the official order.  Full payment of the order is due seven (7) days prior to the event.  Upon payment of the deposit the Customer will have been deemed to have accepted the Terms and Conditions of Hire. The 10% is non-refundable and non-transferable.

The Customer invoiced is liable for all payments and additional damages incurred by the Company. If the Customer is enquiring and booking on behalf of another person, they accept full liability on behalf of the third party and all associated charges.

The Company has the right to cancel a booking if a full payment is not received within 48hr from the delivery/pick up date. 

It is the hirer's responsibility to ensure that all details and items on the issued invoice are correct, including all subsequent invoices issued if changes are made. The Company does not accept responsibility for incorrect items sent if they are stated on the invoice and paid for by the client.
Customers who do not pickup items or get dates/ times incorrect will not be refunded. 


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